Refund policy

Bozhi Youfang (Zibo) Network Technology Co., Ltd.

Since we mainly handle B2B/B2C type orders, refund procedures are carried out in accordance with the quotation sheet/carton list/contract terms. For retail or sample orders placed on this website, the following general policy applies:
Qualified cases
Canceling the order before shipment: Allowed (channel fees/stock picking fees can be deducted).
Damaged/incorrectly dispatched items/Lack of components: Please report with relevant evidence within 48 hours; we will re-ship, replace the goods or offer partial/full refund depending on the situation.
Unqualified cases
Custom orders/Original Equipment Manufacturer orders/Original Design Manufacturer orders as well as special discounts/clearance items (excluding quality issues).
Costs caused by the buyer's problems, such as incorrect address, refusal or delay, etc.
Claims made after expiration or without valid evidence.
Refund methods and time schedule
Refunds will be returned through the original payment method. The specific time depends on the regulations of the payment provider/credit card issuer.
Returns require prior authorization (i.e., return application) and a confirmed return address from us.