Refund policy

As we primarily handle B2B orders, refunds are governed by the quotation/PI/contract terms. For retail or sample orders placed on this website, the following general policy applies:

Eligible Cases

• Cancellation before shipment: allowed (channel fees/picking fees already incurred may be deducted).

• Damage/wrong item/missing parts: report within 48 hours with evidence; we may reship, replace, or issue partial/full refund as appropriate.

Non-Eligible Cases

• Custom/OEM/ODM orders and special discount/clearance items (except quality issues).

• Costs caused by buyer-side issues such as incorrect address, refusal, or delays.

• Claims beyond the time limit or without valid evidence.

Refund Method & Timing

• Refunds are issued to the original payment method. Timing depends on the payment provider/card issuer.

• Returns require prior authorization (RMA) and our confirmed return address.